JOB SUMMARY

The Director of F&B/Restaurant+ Bars for the Caribbean and Latin America Region, reporting to the VP of Product and Food & Beverage, CALA, ensures the execution of continent-wide F&B programs and initiatives. This role provides specialized knowledge and leadership, leading the creation and delivery of operational processes, efficiencies, information, and training.

Responsibilities include managing projects end-to-end, ensuring the activation and execution of key initiatives, evaluating property-brand alignment, and contributing to action plans. The Director collaborates with F&B marketing, Communications, Culinary, and Meetings + Events teams to drive F&B revenues, oversees operations troubleshooting, technical training, quality assurance, and supports pre-openings and conversions.

Additionally, the role involves developing F&B standards and programming across all brands, collaborating on F&B facility design and development, including layout and equipment reviews, leading F&B sustainability efforts, and developing region-specific programs to achieve Marriott’s sustainability goals. The Director also partners with procurement to establish standards and product specifications.

CANDIDATE PROFILE

Experience and Education

5+ years of recent experience in F&B/Restaurant + Bar Management, including as Director of Food & Beverage
10+ years of progressively responsible work experience in Food & Beverage including experience as a department leader managing a culturally diverse workforce, demonstrating progressive career growth
Demonstrate an understanding of multi brand standards
Proven expertise in hands-on openings of hotels preferred
Bachelor’s degree in Hotel Management, Hospitality Management, Culinary, Sales, Marketing or other related areas preferred, OR an equivalent combination of education and experience from which comparable knowledge and skills can be acquired.

Skills and Knowledge

In-depth knowledge of the F&B/Restaurant + Bar Management discipline, processes, and procedures
Comprehensive financial management skills, ability to analyze P&L, budgeting, Capex planning, forecasting.
Ability to analyze and react to trends across multiple hospitality disciplines
Knowledge of F&B/Restaurant + Bar systems
Ability to respond to complex or ambiguous situations without losing focus of key objectives
Excellent verbal and written communication skills, analytical, problem-solving, and presentation skills
Effective influence, negotiation, conflict management, and consensus building skills
Ability to train (e.g. new programs/products/services, skill gaps on action plans)
Strong understanding of interrelationship with related departments such as Meetings + Events and culinary
Demonstrate a thorough understanding of the lodging business (hotel operation, industry drivers, challenges, competitors, MI’s position in the global marketplace) and cutting-edge food & beverage trends to unveil opportunities for growth.
Knowledge of workforce analysis and labor productivity
Previous Luxury Experience is preferred
Previous Hotel Opening Experience preferred
Previous All-Inclusive Experience is beneficial
Active participation in industry organizations preferred
Knowledge of English and Spanish is required

CORE WORK ACTIVITES

Key Responsibilities:

Serve as the subject matter expert for the F&B/Restaurant + Bar discipline within the continent, providing direction on relevant projects, initiatives, standards, and platforms at both the company and hotel levels.
Provide strategic leadership to hotels, inspiring F&B/Restaurant + Bar leaders through creativity and documentation of case studies and best practices.
Develop and execute strategies to drive financial results, guest satisfaction, human capital index, and market share, ensuring alignment with CALA regions and corporate F&B/Restaurant + Bar programs.
Champion the discipline for all brands, ensuring strategies improve customer experience, financial performance, and work environment.
Partner with Area teams to drive Balanced Scorecard Results, improving F&B/Restaurant + Bar operations, guest experiences, financial performance, and associate satisfaction.
Act as a liaison and expert resource for owners and franchisees, monitoring overall performance and providing action planning as needed to drive top-line revenues and profitability.
Liaise with the Global Operations team to ensure strategic alignment on high-priority initiatives, adapting and applying global and brand initiatives with a continent lens.
Develop and deploy products and services for all brands to build customer loyalty and drive guest satisfaction.
Develop and facilitate training workshops and innovative presentations for F&B/Restaurant + Bar leaders, addressing discipline needs and enhancing event execution.
Provide action planning and training to F&B/Restaurant + Bar operations as needed, delivering training by brand to meet the requirements of all brands.
Provide expertise and support on new build and renovation F&B/Restaurant + Bar concept development and designs, reviewing spaces, facilities, and drawings throughout development phases.
Partner with F&B Design and Development and Global Design teams to bring new build, renovation, and conversion projects to life.
Support hotels through pre-opening and opening processes, providing F&B/Restaurant + Bar expertise and training for specialists, and coordinating task forces as needed.
Conduct forward-thinking research on discipline trends and competition, surfacing big ideas to remain competitive in products and services.
Lead the F&B/Restaurant + Bar Council, engaging with leaders continuously throughout CALA with constructive dialogue.
Develop strategic professional relationships with F&B/Restaurant + Bar product and service vendors, maintaining strong working relationships with all CLS divisions.
Maintain and communicate updated food & beverage Standard Operating Procedures (SOPs), ensuring consistency in messages that support Marriott International’s strategies.
Ensure continual development of diverse, high-caliber talent, acting as an ambassador for new candidates and partnering with HR to recruit and develop talent, driving associate satisfaction.
Build relations and network with F&B/Restaurant + Bar leaders outside Marriott for future pipeline talent needs.
Ensure consistency in messages (written, visual, audio) that are generated for products/services and ensure that those messages support Marriott International’s F&B/Restaurant + Bar strategies.
Use technology effectively to communicate and influence in a timely, high-impact manner, coordinating food & beverage communications.
Provide expertise and support on new build and renovation F&B/Restaurant + Bar concept development and designs for all brands, reviewing spaces, facilities, and drawings throughout development phases.
Partner with and support F&B Design and Development and Global Design teams in bringing new build, renovation, and conversion projects’ F&B concepts to life.
Liaise with Opening Teams and support hotels through pre-opening and opening processes, providing F&B/Restaurant + Bar expertise and training for specialists, and coordinating task forces as needed.
Perform other duties as assigned to meet business needs.

OTHER

This position is located in Plantation, Florida, US
Role will support all Marriott International hotels brands within the Caribbean and Latin America Region, Managed and Franchise
Up to 35% of time is spent traveling

MANAGEMENT COMPETENCIES

Leadership

Adaptability - Determines how change impacts self and others; displays flexibility in adjusting priorities; and communicates both the reasons for change and how it impacts the workplace.
Communication - Customizes approach to conveying complex information and ideas to others in a convincing and engaging manner; appropriately interprets verbal and non-verbal behavior; and models active listening to ensure understanding.
Problem Solving and Decision Making - Models and coaches others on breaking complex issues into manageable parts, identifying and evaluating alternatives and their implications before making decisions, and involving and gaining agreement from others when making key decisions.
Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

Managing Execution

Building and Contributing to Teams - Leads and participates as a member of a team to move the team toward the completion of common goals while fostering cohesion and collaboration among team members.
Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements for self and/or others to accomplish goals and ensure work is completed.

Building Relationships

Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company’s service standards.
Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

Generating Talent and Organizational Capability

Organizational Capability - Evaluates and adapts the structure of team assignments and work processes to best fit the needs and/or support the goals of an organizational unit.
Talent Management - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Learning and Applying Professional Expertise

Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.
Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach team, business, and administrative challenges.
Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges
Detail Orientation - The ability to attend to and verify the accuracy and completeness of details in work activities. This includes focusing on the small details of work activities and taking the necessary time to ensure that all the details of completed work are correct and of high quality.
General Hotel Operations - Knowledge of the operating principles and practices of all brand/hotel-specific functions to support successful operations of the overall property (e.g., Engineering/Maintenance, Event Management, Finance and Accounting, Human Resources, Legal/Contracting, Food and Beverage, Guest Services/Front Desk, Sales & Marketing, Security/Loss Prevention, Retail/Gift Shops, Spa, and Recreation/Health Club).

Basic Competencies - Fundamental competencies required for accomplishing basic work activities.

Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
Mathematical Reasoning - Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.
Oral Comprehension - Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences.
Reading Comprehension - Demonstrates understanding of written sentences and paragraphs in work-related documents.
Writing - Communicates effectively in writing as appropriate for the needs of the audience.

The salary range for this position is $114,200 to $150,700 annually. Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, other life and work wellness benefits, and may include other incentives such as stock awards and deferred compensation plans. Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Careers at Marriot

Assistant Food and Beverage Operations Manager

Sales Executive

Director of Operations